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FREE SHIPPING ON ALL ORDERS OVER $50

PRIVACY POLICY


SugarBaby’s privacy policy is designed to actively protect your online privacy. This policy sets out the types of information we collect. Our goal is to make your shopping experience safe. SugarBaby is committed to ensuring that Your privacy is protected. This Privacy Policy explains how SugarBaby uses the information it collects about You.

When You visit this Website You may be asked to provide information about Yourself such as Your name, domain name, postal address, email address, telephone or mobile number, and credit card details ("Personal Data"). You may be asked to provide such Personal Data for a number of purposes including ordering, website registration, promotions, competitions and product preferences. SugarBaby’s internal procedures cover the storage, access and disclosure of Your Personal Data.

If you sign up as a member, we will collect your personal information, which will not be shared with third parties. Your email address will be added to our mailing list. Removing yourself from the mailing list is easy – just click on the ‘unsubscribe’ link at the bottom of any of our emails.

The only way to shop on the SugarBaby site is to pay by credit card. When purchasing from SugarBaby we do not save your credit card information and your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology. We do not retain your credit card details.

If any of the Personal Data that You have provided to SugarBaby changes, details may be updated at any time by simply logging in and selecting ‘My Account’ in the website footer. If you are having trouble using this feature, please contact us and we will make the relevant changes and report back to You. If You have any other concerns You should also contact us.

By accessing this Website, You accept and agree that SugarBaby, it’s affiliated companies or it’s service providers may send cookies (small pieces of data placed on Your hard disk drive when You access a website or a certain part of a website) to Your computer or other access device in order to personalise Your visit to this Website and/or to learn more about Your use or browsing habits while visiting this Website. The cookie may be a persistent or single session cookie. Please visit: http://www.aboutcookies.org for more information on cookies.

SugarBaby is not in the business of selling personally identifiable information to others. In the event that SugarBaby sells it’s business assets, customer and user information is considered to form part of the business asset and would be transferred to the purchaser.

SugarBaby may share or disclose information You provide to us to affiliated companies and people or service providers that are contracted to SugarBaby such as fulfilling orders and delivering packages.

This site contains links to other sites. The privacy policies at these other sites may be different from this Policy. Those site’s privacy policies will govern the use of information provided by them.

SugarBaby International Pty Ltd operates this site. If you have any questions or concerns about this Policy, please email us at info@sugarbaby.com.au.

By using this Website, You consent to the collection, use, and transfer of Your personal information as described in this Policy.

PRICING & PURCHASES

UNAVAILABLE PRODUCTS+

SugarBaby is committed to providing exceptional customer service. We endeavour to make sure that all products listed for sale on our website are available and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within a reasonable time frame to arrange an agreeable alternative item or a full refund.

PRICING+

All items on our website are offered for sale in good faith. However, instances may arise in which SugarBaby will immediately withdraw an item from sale. Should SugarBaby become aware of a pricing error, the item(s) will be withdrawn from sale and immediate action will be taken to rectify the mistake.

PURCHASES+

If You make a purchase on this Website, You will be asked to tick a box to confirm that You have read SugarBaby's Terms and Conditions of Sale and that You agree to them. If You agree to the Terms and Conditions of Sale they will be incorporated into the Agreement together with any applicable Order Form, the Order Confirmation and any other information which SugarBaby brings to Your attention prior to You placing an order.

SHIPPING

SHIPPING FEES+

AUSTRALIA

SugarBaby offers FREE shipping Australia-Wide for all orders over $50 AUD. A Flat rate of $9.95 AUD applies to all other shipments throughout Australia.

REST OF WORLD

SugarBaby offers FREE shipping to the Rest of World for all orders over $75 USD. A Flat rate of $10 USD applies to all other shipments throughout the Rest Of World.

 

ESTIMATED DELIVERY TIMES+

AUSTRALIA: 3 – 5 business days

NEW ZEALAND: 5 – 10 business days

REST OF WORLD: 7 – 15 business days 

Please note, these times are estimated delivery times only and international orders can be subject to delays due to custom clearances.

Also during peak shipping / holiday times orders can take longer than expected due to postal system delays.

TERMS & CONDITIONS

TERMS OF USE+

This website is brought to You ("You") by SugarBaby International Pty Ltd ("SugarBaby"). These Terms and Conditions of Use apply to the entire contents of this Website and Your use of it. Please read the following carefully before using this Website. Your use of this Website indicates that You accept these Terms and Conditions of Use and agree to be bound by them. If You do not accept them, do not use this Website. SugarBaby welcomes Your views about this Website, which it operates at http://www.sugarbaby.com.au ("Website"), and these Terms and Conditions of Use. If You would like to contact SugarBaby with any queries or comments please use the Contact Details page. SugarBaby reserves the right to make changes to this Website and these Terms and Conditions of Use at any time without prior notice.

USE OF WEBSITE & INTELLECTUAL PROPERTY+

SugarBaby operates this Website to provide information about it’s business activities, products and the support it offers for it’s customers. If You are a consumer, You may also make purchases of SugarBaby products on this Website for personal, non-commercial purposes. Every time You use this Website, You are agreeing to be bound by these Terms and Conditions of Use and, as applicable, the Terms and Conditions of Sale, the Order Form, the Order Confirmation, any other applicable legal notices or terms and conditions which are located on particular pages of this Website and any other information which SugarBaby brings to Your attention (the "Agreement"). All Content on this Website, including but not limited to text, icons, graphics, trademarks, logos, including the look and feel of the site (collectively, the "Content") is the property of SugarBaby and is protected by Australian and International Copyright law. No part or portion of this Content may be copied, sold or used in any manner for any commercial purpose without prior written consent. All intellectual property rights in this Website and it’s Content are owned by SugarBaby. SugarBaby is a registered trademark.

MAKING PURCHASES ON THE WEBSITE+

If You make a purchase on this Website, You will be asked to tick a box to confirm that You have read SugarBaby’s Terms and Conditions of Use and that You agree to them. If You agree to the Terms and Conditions of Sale they will be incorporated into the Agreement together with any applicable Order Form, the Order Confirmation and any other information, which SugarBaby brings to Your attention prior to You placing an order. SugarBaby is created and controlled in Victoria, Australia, therefore all purchases are subject to the laws of the Commonwealth of Australia, and where applicable, the State of Victoria. By using this site you submit to the jurisdiction of the courts of Victoria and Australia and agree that in the event of any legal action, it will only be commenced in these forums.

PERSONAL DATA+

We regard the safety of your personal data as paramount. Please review our Privacy Policy for our practices.

USE OF CONTENT PROVIDED BY USERS+

Except for Personal Data, if You transmit any content to this Website ("User Communications") it shall be deemed non-confidential and non-proprietary. SugarBaby shall have no obligations whatsoever with respect to User Communications. SugarBaby shall be free to use the User Communications for any and all commercial or non-commercial purposes. Users of this site may be invited to review certain products or make comment through various social media channels. If you do submit such comments or reviews, you give SugarBaby permission to use, reproduce, modify and publish them in a royalty-free, irrevocable manner.

ACCEPTABLE USE POLICY+

You may not use this Website or the Content on it for any purpose or in any way which is considered unlawful, including, without limitation, for any purpose or in any way which is defamatory, obscene, seditious, offensive, pornographic, abusive, profane, sexist, homophobic, deceptive, liable to incite racial hatred, discriminatory, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;which SugarBaby reasonably considers would cause offence, annoyance, inconvenience or embarrassment to any person; orfor which You have not obtained all necessary licenses and/or approvals or which is contrary to any applicable law; orwhich constitutes an advertisement, survey or contest.

LINKING+

Any links on this Website to third party websites are provided solely for Your convenience. If You use these links, You will leave this Website. SugarBaby does not control and is not responsible in any way for these websites or their content or availability. SugarBaby does not endorse or make any representations about them or their content. You use third party websites entirely at Your own risk. If You would like to link another website to this Website, You may only do so if You obtain SugarBaby’s prior permission in writing and, in any event, any link shall only be to the home page of this Website. SugarBaby reserves the right to revoke any permission granted to link to this Website and to remove any link from this Website for any reason and at any time without notice.

DISCLAIMER+

While SugarBaby endeavors to ensure that this Website is available at all times, SugarBaby shall not be liable if, for any reason, this Website is unavailable at any time or for any period. SugarBaby may suspend access to this Website without notice. SugarBaby may make changes to the Content on this Website at any time without notice. While SugarBaby endeavors to ensure that the Content on this Website is correct and up to date, SugarBaby does not warrant the accuracy and completeness of any information posted on this Website and makes no commitment to update any Content, which may be out of date. SugarBaby does not warrant or represent that this Website is free of viruses or any other technically harmful content, or defamatory, offensive or other harmful content. SugarBaby provides this Website 'as is', without any conditions or warranties.

GENERAL+

The Agreement constitutes the entire agreement between You and SugarBaby with regard to Your use of this Website and any other written or oral agreements or understandings previously existing between You and SugarBaby with respect to such use are hereby superseded and cancelled. If any provision of these Terms and Conditions of Use are found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions of Use, which shall remain in full force and effect. SugarBaby’s failure to insist on or enforce strict performance of any of these Terms and Conditions of Use shall not be construed as a waiver by SugarBaby of any provision or any right it has to enforce these Terms and Conditions of Use, nor shall any course of conduct between SugarBaby and You or any other party be deemed to modify any provision of these Terms and Conditions of Use. SugarBaby owns the title of all goods ordered until the conclusion of the transaction has occurred and goods have been handed to the designated carrier. Copyright 2013 SugarBaby International Pty Ltd All Worldwide Rights Reserved

FAQ's

ORDERING 

HAS MY ORDER BEEN SUCCESSFUL?+

Once you have placed your order you will receive an email to confirm that your order has been received and payment has been processed.

Please check your inbox or junk email account for your order confirmation, If you cannot locate your order confirmation please contact info@sugarbaby.com.au

CAN I AMEND OR CANCEL MY ORDER?+

Once an order has been confirmed you cannot change or cancel it so please choose carefully.

WHAT DO I DO IF I AM HAVING TROUBLE PLACING AN ORDER ONLINE?+

Please email us at info@sugarbaby.com.au or phone Customer Service 03 9421 6766. 

DELIVERY & SHIPPING 

HOW LONG DOES DELIVERY TAKE?+

SugarBaby use Australia Post to ship all orders.

Orders are processed and shipped on working days only – Monday to Friday excluding public holidays. All orders received will be dispatched the next working day for standard delivery (subject to stock availability).

AUSTRALIA: 3 – 5 business days

NEW ZEALAND: 5 – 10 business days 

REST OF WORLD: 7 – 15 business days

Please note, these times are estimated delivery times only and international orders can be subject to delays due to custom clearances.

Also during peak shipping / holiday times orders can take longer than expected due to postal system delays.

HOW CAN I TRACK MY ORDER?+

When your package has been shipped You will receive a confirmation email which will include an Australia Post tracking number. To use the tracking code go to http://auspost.com.au/track/

DOES SUGARBABY SHIP INTERNATIONALLY?+

Currently SugarBaby only ships within Australia

Coming Soon to:

New Zealand
USA
Canada
United Kingdom
France
Germany
Belgium
Greece
Ireland
Italy
Spain
Netherlands
Norway
Sweden
Denmark
Switzerland

SugarBaby is not responsible for any duties or taxes incurred once orders arrive in the country of delivery. All importing taxes are the responsibility of the customer. 

 

RETURNS 

CAN I EXCHANGE / RETURN AN ITEM?+

SugarBaby do not exchange or refund for change of mind, we do however accept returns for exchange if the product is faulty, received in error or differs dramatically from the description supplied by SugarBaby.

HOW DO I RETURN A FAULTY ITEM?+

1) Please email SugarBaby info@sugarbaby.com.au within 14 days of receipt of Your goods to report a faulty item. 2) In Your email to SugarBaby, please include details of the fault you have encountered. Please include a photograph of the faulty item if the fault is visible. 3) SugarBaby will respond via email with details of the following action required.  

PRODUCT

INGREDIENTS+

At SugarBaby we’re passionate about products that make you look gorgeous with ingredients that make you feel great.  That is why every one of our beauty products starts with organic coconut water or coconut oil and is made with the purest intentions.

CAN I USE SUGARBABYSELF TANNING PRODUCTS WHEN I AM PREGNANT OR BREASTFEEDING?+

The active ingredient in SugarBaby self tanning products is called dihydroxyacetone (DHA). Products containing DHA in the form of creams, mousses etc. are considered safe for use during pregnancy and breastfeeding as it reacts with the uppermost layers of skin and cannot enter the bloodstream from normal application. Spray tans should be avoided during pregnancy and breastfeeding as the mist can be inhaled and absorbed into the body. We recommend patch testing in a concealed area for any signs of adverse effects or reactions prior to applying to the body. Do not apply to the breast area if breastfeeding. The use of any personal care product (cosmetic, toiletry, etc.) during pregnancy and breastfeeding is a personal decision and we would recommend you consult your health care professional if you have any concerns.

DOES SUGARBABY TEST ON ANIMALS?+

Our approach to animal testing is simple.  We don’t do it. We don’t test our finished product ingredients on any animals - end of story.  

DO SUGARBABY PRODUCTS CONTAIN PALM OIL?+
We use only certified sustainable palm oil.  Ethically sourced and harvested from a plantation that has been managed.  This means that the plantation was established on land that did not contain biodiversity, wildlife habitat or other environmental values.

ARE SUGARBABY PRODUCTS VEGAN FRIENDLY?+
Some products may contain USDA accredited organic beeswax, however where possible our products are totally vegan friendly.  We’re working hard to make SugarBaby products your natural choice.

ANY OTHER QUESTIONS?

Please feel free to contact us with any other queries you may have that are not listed in FAQ’s.
Email info@sugarbaby.com.au or phone 03 9421 6766.

CONTACT

SugarBaby International Pty Ltd
137 Green Street, Cremorne, Victoria, Australia 3129
Phone: + 61 3 9421 6766
Fax: +61 3 9421 6799
Email: info@sugarbaby.com.au