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FREE SHIPPING ON ALL ORDERS OVER $50

PRIVACY POLICY


SugarBaby’s privacy policy is designed to actively protect your online privacy. This policy sets out the types of information we collect. Our goal is to make your shopping experience safe. SugarBaby is committed to ensuring that Your privacy is protected. This Privacy Policy explains how SugarBaby uses the information it collects about You.

When You visit this Website You may be asked to provide information about Yourself such as Your name, domain name, postal address, email address, telephone or mobile number, and credit card details ("Personal Data"). You may be asked to provide such Personal Data for a number of purposes including ordering, website registration, promotions, competitions and product preferences. SugarBaby’s internal procedures cover the storage, access and disclosure of Your Personal Data.

If you sign up as a member, we will collect your personal information, which will not be shared with third parties. Your email address will be added to our mailing list. Removing yourself from the mailing list is easy – just click on the ‘unsubscribe’ link at the bottom of any of our emails.

The only way to shop on the SugarBaby site is to pay by credit card. When purchasing from SugarBaby we do not save your credit card information and your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology. We do not retain your credit card details.

If any of the Personal Data that You have provided to SugarBaby changes, details may be updated at any time by simply logging in and selecting ‘My Account’ in the website footer. If you are having trouble using this feature, please contact us and we will make the relevant changes and report back to You. If You have any other concerns You should also contact us.

By accessing this Website, You accept and agree that SugarBaby, it’s affiliated companies or it’s service providers may send cookies (small pieces of data placed on Your hard disk drive when You access a website or a certain part of a website) to Your computer or other access device in order to personalise Your visit to this Website and/or to learn more about Your use or browsing habits while visiting this Website. The cookie may be a persistent or single session cookie. Please visit: http://www.aboutcookies.org for more information on cookies.

SugarBaby is not in the business of selling personally identifiable information to others. In the event that SugarBaby sells it’s business assets, customer and user information is considered to form part of the business asset and would be transferred to the purchaser.

SugarBaby may share or disclose information You provide to us to affiliated companies and people or service providers that are contracted to SugarBaby such as fulfilling orders and delivering packages.

This site contains links to other sites. The privacy policies at these other sites may be different from this Policy. Those site’s privacy policies will govern the use of information provided by them.

SugarBaby International Pty Ltd operates this site. If you have any questions or concerns about this Policy, please email us at info@sugarbaby.com.au.

By using this Website, You consent to the collection, use, and transfer of Your personal information as described in this Policy.

PRICING & PURCHASES

UNAVAILABLE PRODUCTS+

SugarBaby is committed to providing exceptional customer service. We endeavour to make sure that all products listed for sale on our website are available and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within a reasonable time frame to arrange an agreeable alternative item or a full refund.

EXCHANGES+

SugarBaby does not exchange products unless the product has been deemed to be faulty. Please refer to the ‘Returns Policy’ herein for more information on how to return or exchange faulty goods.

PRICING+

All items on our website are offered for sale in good faith. However, instances may arise in which SugarBaby will immediately withdraw an item from sale. Should SugarBaby become aware of a pricing error, the item(s) will be withdrawn from sale and immediate action will be taken to rectify the mistake.

PURCHASES+

If You make a purchase on this Website, You will be asked to tick a box to confirm that You have read SugarBaby's Terms and Conditions of Sale and that You agree to them. If You agree to the Terms and Conditions of Sale they will be incorporated into the Agreement together with any applicable Order Form, the Order Confirmation and any other information which SugarBaby brings to Your attention prior to You placing an order.

SHIPPING & RETURNS

SHIPPING FEES+

SugarBaby offers FREE shipping Australia-wide on all orders over $75 AUD. A flat rate of $9.95 AUD applies to all other shipments throughout Australia. Delivery usually takes between 1 to 3 working days, but this may vary depending on where you are located. When your package has been shipped you will receive a confirmation email, which will include an Australia Post tracking code. To use the tracking code, go to http://auspost.com.au/track/ We do not ship Golden Glamour and Glossy Flossy to PO Boxes. If you're waiting to receive your parcel and you think it should have arrived by now,firstly check the tracking with Australia Post and also ensure that your shipping address is correct. You can also check your parcel tracking at your local post office or mail centre, as the Postie may have forgotten to leave a card if they called when noone was home. If you still can’t find an answer, email us with your order number and we can check into it for you. SugarBaby does not currently ship to international addresses. We understand that SugarBaby’s customer base is global and we are working to expand our shipping options. We appreciate your patience while we work through the logistics.

RETURNS & REFUNDS+

SugarBaby gladly accepts returns of all faulty items within 14 days of receipt of Your goods. Faulty items don’t often occur, however if You unfortunately receive a faulty item we will happily refund you the full amount incurred by You (cost of item + shipping costs). If an item You receive is faulty please contact SugarBaby directly at info@sugarbaby.com.au within 14 days of receipt of your goods. Please include details of the fault you have encountered in this email (photographs are acceptable for visible faults). Approved refunds will only be made to the original credit card used for the purchase. SugarBaby does not accept returns resulting from a change of mind, so please choose carefully. We are unable to process returns for purchases made within a partnered retail location unless deemed faulty along with proof of purchase.

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